Refund & Returns Policy

At Olyaa Cosmetic, we prioritize your satisfaction with our products. If you are not completely happy with your purchase, we’re here to help with our simple and straightforward return policy.

Returns
You have 30 days from the date of purchase to return your item(s) for a refund. To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. It should also be in the original packaging.

Non-Returnable Items
For health and safety reasons, the following items are non-returnable:

  • Opened or used skincare products
  • Gift cards
  • Items marked as final sale

How to Initiate a Return
To initiate a return, please contact us at:

Our team will guide you through the return process and provide the necessary return shipping instructions. Please note that customers are responsible for return shipping costs unless the product arrived damaged or defective.

Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 7-10 business days.

Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or credit card provider as processing times can vary. If you still have not received your refund, contact us at sales@olyaacosmetic.com, and we will assist you further.

Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us, and we will arrange for the replacement of your product.

Damaged or Defective Items
If you receive a damaged or defective product, please reach out to us immediately with your order details and photos of the issue. We will ensure that you receive a replacement or a full refund for the faulty item.

Questions or Concerns?
If you have any further questions or concerns regarding returns or refunds, don’t hesitate to reach out. We’re here to assist you with any issue that may arise.